Terms and Conditions

Mouths of Mums®, YOMM® and WOM Network community and social media guidelines.

To help us maintain the kind of atmosphere where everyone feels welcome to contribute, we’ve developed some community guidelines to ensure all of our community members are allowed a safe, fun and supportive experience.

WOM Insights Pty Ltd (“WOM Insights” or “we”), the publisher of Mouths of Mums®, YOMM® and WOM Network, encourage open discussion on the Mouths of Mums®, YOMM® and WOM Network social media pages. However, as a member of the Mouths of Mums®, YOMM® and/or WOM Network community you promise to abide by these guidelines.

We expect all members will treat each other with respect. The following types of comments will not be tolerated, and you agree not to post the same:

  • Abusive, defamatory, pornographic, or obscene posts, including material that vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
  • Fraudulent, deceptive or misleading posts;
  • Posts that are in violation of any intellectual property rights;
  • Posts that are in violation of any law or regulation;
  • Posts that are otherwise inappropriate or offensive;
  • Materials, photographs or videos that feature another person, or the details of another person, that you have posted without that person’s consent;
  • Posts that are advertisements or are commercial in nature (unless we give you permission) or posts that are “junk mail” or SPAM; or
  • Posts that pose or create a privacy or security risk to any person.

We reserve the right to delete or modify any post, in our absolute discretion, including where it contains material, which in our opinion, does not comply with these guidelines, or to block any user for failing to comply with these guidelines, or who seeks to damage the community, or displays threatening, bullying or offensive behaviour towards Mouths of Mums®, YOMM® and WOM Network or our community members.

Continued behaviour of this nature will result in the offending user/s being blocked and may be reported.

To the extent permitted by law, we hold no liability for any loss or damage caused by or in connection with the removal of, or modification of, any post or comment or if you are blocked access or reported to the relevant social media platform due to your behaviour.

You acknowledge that posts made by third parties do not necessarily reflect the opinion of WOM Insights (trading as Mouths of Mums®, YOMM® and WOM Network). When you post any materials (“Content”) you, unless Mouths of Mums®, YOMM® or WOM Network advises otherwise, license and grant WOM Insights, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display such Content for any purpose in any media, without compensation, restriction on use, attribution or liability. You agree not to assert any moral rights in relation to such use and warrant that you have the full authority to grant these rights.

Can I use the content from Mouths of Mums®, YOMM® or WOM Network?

Everything located on the Mouths of Mums®, YOMM® and WOM Network websites is the exclusive property of WOM Insights Pty Ltd or used with express permission of the copyright and/or trademark owner. Any copyrighting, transmitting, posting, linking, deep linking, or otherwise modifying this site without the express written confirmation of WOM Insights Pty Ltd is strictly prohibited. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.

The Mouths of Mums®, YOMM® and WOM Network sites contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, and sounds. The websites are protected by copyright under the Australian and international copyright laws. WOM Insights Pty Ltd owns copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content created by Mouths of Mums®, YOMM® and WOM Network. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.

Mouths of Mums®, YOMM® and WOM Network, their respective logos, icons and marks, products and services are registered trademarks of WOM Insights Pty Ltd. You may download, print, or save copyrighted material for your personal use only. If you would like to use any information from Mouths of Mums®, YOMM® and WOM Network that is not for your personal use, please feel free to contact us here and we will endeavour to assist you.

Does WOM Insights Pty Ltd (trading as Mouths of Mums®, YOMM® and WOM Network) monitor our messages?

WOM Insights shall have the right, but not the obligation, to monitor the content of the Sites and our social media pages at all times, including any comments that may be included as part of the Sites and social media pages. WOM Insights shall have the right to remove any material that may be deemed offensive, sexually explicit, or inappropriate.

What are the general WOM Insights competition terms and conditions?

All competitions promoted via Mouths of Mums®, YOMM® and WOM Network are open to all Australian residents only, unless otherwise stated. The minimum age of entrants is 18 years old unless otherwise stated.

Competition entries must be:

  1. the original independent creation of the entrant
  2. owned by the entrant, and
  3. free of any claims, including copyright or trademark claims, by other parties.

Competition entries must not have:

  1. been published previously,
  2. won prizes or awards in other competitions, or
  3. infringe any third party rights.

Multiple entries will be accepted but entrants and each entry must contain a unique response to the Competition Question.

At the time and date specified in the competition, the judges will choose the winner/s as the entrants with the most creative and original response to the question asked. The best entrant will be chosen to win that particular prize.

Chance plays no part in determining the winners, unless otherwise stated in the competition. Mouths of Mums®, YOMM® and WOM Network reserve the right to verify the validity of entries and disqualify any entrant submitting an entry which, in our opinion, includes objectionable content, including but not limited to profanity, nudity, potentially insulting, scandalous, inflammatory or defamatory images or language.

The prizes must be taken as stated, and no compensation will be payable if a winner is unable or unwilling to use the prize or any element of the prize as stated. A prize cannot be transferred to any other person. There can be no changes made to travel arrangements once tickets are issued. Any unused portion of the prize is forfeited. The prizes are strictly as stated above, are not transferable or exchangeable and cannot be taken as cash.

Entry details remain the property of the WOM Insights. The name, photograph and entry of the winner may be used for promotional purposes by Mouths of Mums®, YOMM® and WOM Network in any media worldwide for an unlimited period of time without remuneration or compensation, unless the winner otherwise notifies WOM Insights in writing at the time of accepting the prize.

Acceptance of these Terms & Conditions is a condition of entry in the competition. The winner will be notified either by telephone or by email, using the details provided in their entry, and the name and suburb of the winner will be published on the competition page, unless otherwise stated. If the winner cannot be contacted using the details provided, or does not respond within the timeframe requested, the winner will forfeit the prize and a new winner will be selected.

If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Mouths of Mums®, YOMM® and WOM Network which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, we reserve the right at our sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.

WOM Insights assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. WOM Insights is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by us on account of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to or resulting from participation or downloading any materials in this competition.

We LOVE being able to reward our wonderful members for genuine interactions on our site and will do our best, if you’re a lucky prize recipient, to deliver your prize to you. Please note that we will attempt delivery a maximum of two times, from there if you haven’t been able to be home to accept delivery then your prize will be left at your local post office for you to arrange collection at your own expense. We do our very best to ensure we can deliver so to help us please ensure your profile is up to date and that you’ve included a phone number in case we need to contact you. If you have unsubscribed or haven’t provided a phone number it makes it difficult to contact you in regards to prize delivery and your prize may not be able to be delivered – we are not liable for any missing prizes.

What happens if someone tries to violate information from Mouths of Mums®, YOMM® and/or WOM Network?

Any attempt to deliberately damage the Mouths of Mums®, YOMM® and/or WOM Network websites or the information in any of our communications (such as our social networking sites or other promotions related), may be a violation of criminal and civil laws. WOM Insights reserves the right to seek damages to the fullest extent permitted by the law.

These conditions constitute the entire agreement of the parties relating to the entry and the conduct of the competition. WOM Insights reserves the right to amend these terms of participation at any time. All updates to these Terms will be posted on the WOM Insights websites (Mouths of Mums®, YOMM® and WOM Network) with the revised dates.

Mouths of Mums®, YOMM® and WOM Network review and competitions policy

In consideration of being allowed to participate in any way in Mouths of Mums®, YOMM® and WOM Network programs, product reviews, related events and activities, and use of equipment, I acknowledge, appreciate, and agree that:

  1. There may be a risk of injury involved in using any of the products provided to be by Mouths of Mums®, YOMM® and/or WOM Network. The risk of injury from the activities involved in this program may be significant, including the potential for injury, disability and death.
  2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, and assume full responsibility for my participation.
  3. I willingly agree to comply with terms and conditions for participation. If I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of Nikki Hills – [email protected]
  4. I HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS WOM Insights Pty Ltd (trading as Mouths of Mums®, YOMM® and WOM Network), its officers, officials, agents and/or employees, other participants, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (RELEASEES), from any and all claims, demands, losses, and liability arising out of or related to any INJURY, DISABILITY OR DEATH I may suffer, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.

I will notify Mouths of Mums®, YOMM® and/or WOM Network ownership or employees if I suffer from any medical or health condition that may cause injury to myself, others, or may require emergency care during my participation.

PRIVACY POLICY.

Mouths of Mum®, YOMM® and WOM Network are registered trading names of WOM Insights Pty Ltd.

Mouths of Mums®, YOMM® and WOM Network value our visitors and clients, and respect their privacy. We collect visitor and client information in an effort to improve your product review experience and to communicate with you about our products, services, and promotions. We collect visitor email addresses only if voluntarily provided as part of our subscription. We do not sell or rent your personal information to third parties.

Please ensure you have read this privacy policy carefully. When you provide us with personal information about yourself and when you visit our websites (www.yomm.com.au, mouthsofmums.com.au and womnetwork.com.au) you agree to this privacy policy and give consent to us for the collection, storage, use and disclosure of your personal information in accordance with this privacy policy.

This policy describes the personal information we collect about you, why we collect it and how we use it. If you have any questions about our privacy policy, you can always contact customer service here. If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. All personal information held by us is governed by the most recent privacy policy that we post. You may exercise your choices about how we collect and use your information at any time.

We may update and review our privacy policy at any time to ensure any new laws, technology, changes to our business or how we operate are considered.

What kind of information does WOM Insights (trading as Mouths of Mums®, YOMM® and WOM Network) collect?

We collect information on our site visitors collectively, including but not limited to, which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. We utilise this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with WOM Insights partners to provide them with an overview of how visitors use the sites. This is done for the purposes of providing you with the best destination and user-experience.

For Mouths of Mums®, YOMM® and WOM Network visitors and advertisers, we collect information, such as name, e-mail address, phone and credit card numbers from you if you purchase advertising on our website. We maintain a record of your product interests and the purchases you make online or by phone. You may also disclose further information to us when applying for a review, entering a competition or any other functions of our site that are relevant to each site offering. This will also be stored against your member profile. Any information that you input to our websites or disclose via communication with us is captured and stored.

If you just visit Mouths of Mums®, YOMM® and/or WOM Network to search, we do not automatically collect any information. The only information we may collect is your email address if you choose to subscribe.

How does WOM Insights (trading as Mouths of Mums, YOMM and/or WOM Network) collect and use my information?

Mouths of Mums®, YOMM® and WOM Network obtain most personal information directly from you when you provide details for one or more functions of our sites. You may disclose this information to us via various forms across our sites. Any information that you input into our sites, be it email address, name, address, phone number or any other details on any other forms on our sites will be stored. We also gain information when you interact with us via our social media channels – Twitter, Facebook, Instagram and Pinterest.

We use cookies (web data files that are written to your hard drive) to give you the best experience possible with our sites. We may use this information to give you a customised experience on our website and serve up customised content. You are able to disable cookies on your individual computer, please check with your computer manual or an expert on how to do so for your individual computer.

We may also contact you, subject to the contact preferences you have made, via e-mail or telephone, to conduct market research and learn more about how we can improve our product offerings.

Mouths of Mums®, YOMM® and WOM Network collect information for the functions of our sites. An example of this is the “reviews” function. Each review is different and we require different information due to client/advertiser requests in order to select review team members for each individual review. All information is kept on file once entered to our site. If you don’t disclose the necessary information required for each function of our site then you may not be selected as a review team member or for any other function of our website. All required information is marked as mandatory on the forms provided.

How is my information stored?

Mouths of Mums®, YOMM® and WOM Network take all reasonable steps to ensure the security of our systems. We allow you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. We hold personal information in electronic files. Electronically held personal information is stored at our business premises and at the premises of our third party storage providers. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Mouths of Mums®, YOMM® and WOM Network. However, WOM Insights will not be held responsible for events arising from unauthorised access of your personal information.

You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Mouths of Mums®, YOMM® and/or WOM Network sites. Please notify us immediately here if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Does WOM Insights (trading as Mouths of Mums®, YOMM® and WOM Network) share my information with third parties?

We disclose the personal information we collect about our members and users to other persons and entities.

The Mouths of Mums®, YOMM® and WOM Network product reviews and competition entries (including written reviews, star ratings as well as photos and video content posted by you as part of your review/entry) are publicly displayed on our website and can be used in Mouths of Mums®, YOMM® and WOM Network and third party marketing material, including but not limited to video advertising, newsletters, brochures, flyers, in-store marketing material and other video marketing. This WOM Insights may use information (not including your name, address, email address or telephone number) about your visit to our websites in order to provide advertisements about goods and services that may be of interest to you. This could be in the form of a testimonial or claim from the product review star ratings.

If we do run any competitions, promotions or offers for a third party the terms and conditions are the responsibility of those parties and you need to consider the individual privacy policy of the third party before disclosing your personal information.

If you post content on our site that brings up thoughts of suicide or harm to others we are obligated to share your details with the relevant authorities to follow up on.

We also disclose aggregated and anonymised information to our trusted partners about users’ and members’ attributes, behaviours and preferences to enable them to market products and services that are likely to interest you based on those attributes, behaviours and preferences. This information is used to send you tailored or targeted advertising and is shared in a way that does not personally identify you. Such advertising may appear on the websites you visit in the form of banner advertisements, and/or on the social media sites you use.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our sites (e.g., name and contact information) by logging in and updating your individual profile/s. You can also ask us to update your personal information by contacting customer service here. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to two business days for your email request. To unsubscribe to our newsletter, simply follow the instructions at the bottom of the newsletter.

How does WOM Insights (trading as Mouths of Mums®, YOMM® and WOM Network) protect kids’ privacy?

WOM Insights concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone 13 years and younger.

What are cookies? How does WOM Insights use cookies on its sites?

A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your search and user experience. Cookies enable us to keep track of your search preferences and advertising selections as you use our site. They also enable you to visit our site without the need to Sign-in each visit. You can refuse cookies by turning them off in your browser. If you turn off cookies though, we will not be able to recognise you as a member, which allows you to access your account information.

What about links to other websites and services?

The Mouths of Mums®, YOMM® and WOM Network websites and their content (such as product reviews, competitions and advertisements) may contain links to other sites. WOM Insights does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. WOM Insights are not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

What happens with Mouths of Mums®, YOMM® and WOM Network competitions, promotions and other activity?

We may allow you to invite friends to join you on the site either as a simple invitation or as part of sending them a free gift. To make it easy to find friends, we let you submit their email addresses manually or share with your friends via social media networks. By submitting email addresses, you grant Mouths of Mums®, YOMM® and WOM Network the right to send email invites to those provided recipients on your behalf. We would hope that those entering competitions at Mouths of Mums®, YOMM® and/or WOM Network do so with intent to use the prize for themselves or a close friend/relative – not with the intent to sell on for financial profit.